Below we have compiled a list of questions that many clients have previously asked us.
How do I know I will get my pet’s ashes back?
All pets are handled and cremated individually with care and respect. Each pet is cremated on their own thus ensuring that you receive your own pet’s ashes. We provide a certificate that is returned to you with your pet's ashes.
What services will my vet offer me?
This will depend on the veterinary practice that you use so it is important that you think ahead to make sure you get the service you want. It is better that you contact your local PCS crematorium directly to discuss the services you require before the sad day. This often gives people peace of mind in knowing their exact wishes will be carried out.
What does an individual cremation actually mean?
At PCS Pet Crematorium's an individual cremation means that your pet will be handled and cremated on its own. We do not cremate several pets on numbered trays at the same time and we do not communally cremate pets and then separate ashes out afterwards.
How are pets collected?
We are able to collect from your home, by appointment after euthanasia or from your veterinary surgery, upon request. All collections are made in discretion.
How will my pet be treated?
It is very important to us that all pets that come to one of the PCS Pet Crematorium's are treated like one of our own. Your pet will be handled carefully at all times and we assure you that they will be treated with the respect that they deserve.
Can I bring my pet to the Pet Crematorium myself?
Yes, either by prior appointment or a telephone call before leaving your veterinary practice. We have provided directions to your local PCS Crematorium on this page - Click to view maps and directions.
What happens when I arrive at the Pet Crematorium?On arrival your pet is placed on a wheeled bier and you and your pet are taken to our Chapel of Rest where you may spend time discussing your requirements and have your last goodbyes in private should you wish.
What happens after cremation?
You may wish to come back to the PCS Crematorium to collect your pet’s ashes. Alternatively we can return ashes directly to your home or your vet, which we are most willing to do, although an additional charge is made for this service.
Can I have my Pet Cremated and collect their ashes on the same day?
Yes. We can carry out an immediate cremation upon request. An additional charge is made for this service.
Can I make arrangements with A PCS Crematorium before my pet is put to sleep?
Yes. Many people contact us well in advance of the death of their pet to make sure that their exact wishes can be carried out. The details of both the pets and their owners are kept on file until our help is needed.
How and when should I pay for the cremation?
You can pay for our services by cash or by most major credit and debit cards (i.e. Switch & Delta cards). We reserve the right to request payment in advance.
What are your opening hours?
Please see your local PCS Crematorium page by clicking here or choosing the crematorium of your choice from this link.
