1. Each of the PCS crematoriums offers a dignified cremation or burial facility for companion animals. This may be either directly to the public or through a veterinary practice.
2. Each PCS crematorium & cemetery is fully licenced and inspected by their local authority and regional environment agency.
3. PCS carry out open, honest and ethical business and will answer all enquiries and inspections from the public.
4. All PCS cemeteries carry out burials in identifiable plots. Your visiting rights to your pet’s grave will be subject to the agreed conditions of the cemetery.
5. Any scattering or internment of your pet’s ashes at our facilities will be dependent on the licence conditions attached to each site by local authority and the regional environment agency
6. Each PCS crematorium will ensure that you the pet owner fully understand the various services that we offer and that you receive the service you request in full.
7. In providing either a cremation or burial service PCS ensures that companion animals are treated in a dignified and caring manner whilst in our care.

The following cremation services will be offered by each PCS crematorium.

Individual Cremation Option: Your pet will be cremated alone within a clean enclosed chamber. Following the cremation all of the ash will be carefully collected before the next cremation can commence. Clients are guaranteed that the ashes they receive or are placed into a memorial garden will be all and only those of their pet.
Communal Cremation plus Option: A small number of pets will be cremated together with no separation of ashes. A proportion of the ashes following cremation are then interred into a communal plot in the Memorial Garden.
Communal (Clean Disposal Option): This is a commercial service that many pets will end up with - unless you as an owner request otherwise. This involves the collection of pets, still with the dignity of their own cremation bag, followed by a mass cremation (This is a term used for the mass incineration of pets only) – the ashes are then disposed of at licenced landfill site as required by law.

Many people will have no objections to this service and for them it provides a simple, clean disposal option. The PCS view is the same as that of the veterinary nursing text books telling students to use the term cremation instead of incineration so as not to upset the clients, we do however believe that honesty is the best policy and that pet owners would be far more distressed to find out the true situation at a later date.