Yes, we offer a caring and respectful home collection service throughout Surrey and the surrounding areas. If your pet has passed away at home and you're unable to travel to us, our compassionate team can collect them directly from your home, ensuring they are treated with dignity and the utmost respect every step of the way. We aim to make this difficult time as straightforward and reassuring as possible.
Our Surrey crematorium is easy to reach using satellite navigation, and we'll be happy to provide directions if you need them before your visit. If you're unsure of the route or have any questions about finding us, our friendly team is always available to help guide you but first you may find our directions page helpful.
Yes. We have convenient on-site parking available for all visitors, making it as easy and stress-free as possible when you arrive. We understand that visiting a pet crematorium is often an emotional experience, so having parking close to our reception means you won't need to worry about finding a space or walking long distances.
There are currently no bus stops within convenient walking distance of our crematorium. If you need any advice before travelling, our team will be pleased to help.
Yes. The nearest railway station is Godstone Railway Station, which is approximately 5 miles from our crematorium. We would advise booking a taxi from the station. Visit our Directions page for our recommendation for a local taxi company.
Yes. We can carefully arrange for your pet's ashes to be returned directly to your home if you are unable to collect them in person. Every return is handled with care, ensuring your beloved pet is treated with the respect they deserve.
Yes, we have a dedicated farewell room where families can spend private time saying a final goodbye to their beloved pet. We understand how important these final moments can be, so we've created a peaceful and respectful space where you can reflect, remember and say goodbye in your own way without feeling rushed.
Yes. Our extensive, tranquil Garden of Remembrance is surrounded by open countryside, providing a peaceful place to reflect and remember your beloved pet.
Absolutely. It is open 365 days a year, offering a calm and welcoming space whenever you feel the need to gather your thoughts, celebrate your pet's life, or simply enjoy a moment of quiet reflection.
Yes. If it's more convenient, we can return your pet's ashes to your veterinary practice for collection. We work closely with many veterinary surgeries and can coordinate everything on your behalf to make the process as simple as possible.
Yes. Many families choose to collect their pet's ashes personally from our Surrey crematorium.
Our small pet cremation and memorial services follow the same process as that of a cat or dog. Please see our services section for more information on each of the services we offer.
Yes. Many people contact us in advance, to make sure that their exact wishes can be carried out. The details of both the pets and their owners are kept on file until our help is needed.
Although your personal situation and beliefs may shape the end-of-life process for your pet, your two main options are burial and cremation. Discussing an end-of-life plan with your veterinary practice can be a good opportunity to understand your options and make decisions that might become more difficult with time. This also allows you time to ask any questions, sign consent forms and feel more confident and clearheaded in your decision-making. Here is a link to a news article which you may find helpful.
To bring your pet directly to the crematorium, simply contact us to arrange an appointment. We are often able to help on the same day you reach out, depending on our current schedule.
Typically 'yes', most veterinary centres will have an arrangement with your local pet crematorium so that they can handle this for you.
Typically 'yes', most veterinary centres will have an arrangement with pet crematoria so that they can handle this for you.
Each of our locations allow family members to visit but please contact us for more information.
On arrival, your pet is placed on a wheeled bier and you and your pet are taken to our Chapel of Rest where you may spend time discussing your requirements and have your last goodbyes in private should you wish. Our understanding staff are on hand to answer any questions and help you through the process.
Our individual cremation service means that your pet will be handled and cremated on their own. As members of the IAOPCC (International Association Of Pet Cemeteries & Crematories) each pet is cremated individually. We do not cremate multiple pets simultaneously or communally cremate pets and then separate ashes out afterward.
Yes. We can carry out same-day cremation and collection upon request. An additional charge is made for this service.
We have helped pet owners with most large breeds of dog so there will not be a problem. If you have concerns, please contact us.
Rabbits, hamsters, gerbils, guinea pigs, rats, mice, ferrets, chinchillas and other small pets that aren’t horses, ponies, cats or dogs.
Yes. The size or type of pet is not what is important - the bond you had is what matters. We know the love that owners have for their pet is not governed by species.
Parrots, budgies, cockatiels, cockatoos, canaries, lovebirds, chickens and any other feathered pets that aren’t cats, dogs, scaly or furry.
Lizards, snakes, geckos, chameleons, dragons, iguanas, tortoises, turtles and any other pets that aren’t cats, dogs, feathered or furry. 'Cold-blooded' doesn't really do justice to the companionship these pets give us!
Some very small pets may not leave behind enough ash to collect. Please contact us if you have any concerns and we will give you expert advice.
We can advise on the minimum size of pet that can be cremated as in many cases, the owner would like to keep the ashes. Some pets may be too small for any remains to be gathered so please contact us about very small pets.
As members of the IAOPCC (International Association Of Pet Cemeteries & Crematories) we ensure that your pet is handled and cremated individually with great care and respect. Each pet is cremated on their own thus ensuring that you always receive your own pet’s ashes back. We provide a certificate that is returned to you with your pet’s ashes. You can find out more about the strict standards we follow on our IAOPCC Accreditation page.
This will depend on the veterinary practice that you use so it is important that you plan ahead to make sure you and your family get the service you want. Should you wish to use the farewell room, you should contact your local PCS crematorium directly to discuss the services you require before the sad day. This often gives people peace of mind - knowing their exact wishes will be carried out.
We have comprehensive arrangements for pet owners via our Veterinary clients who offer our dignified accredited cremation services via the operation of our regular collections. You are welcome to bring your pet to any one of our crematoriums, just reach out to your local PCS crematorium to arrange in person.
Our Essex and North East sites also provide a home collection service.
It is very important to us that all pets that come to one of the PCS Pet Crematoriums are treated like one of our own. Your pet will be handled carefully at all times and we assure you that they will be treated with the respect that they deserve.
Please see our services section for more information on the process of our pet cremation and memorial services.
Please see our services section for more information on the process of our pet cremation and memorial services.
Our bird cremation and memorial services follow the same process as that of a cat or dog. Please see our services section for more information on each of the services we offer.
These pet cremation and memorial services follow the same process as that of a cat or dog. Please see our Cremation Services section for more information about the services we offer.
You are welcome to come back to the crematorium to collect your pet’s ashes once we have them ready for you. Alternatively, we can also return ashes directly to your home or your vet, although an additional charge is made for this service.
You can pay for our services by cash or by most major credit and debit cards (i.e. Switch & Delta cards). We reserve the right to request payment in advance.
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