Testimonials


Below are a few testimonials for us, kindly provided by some of our clients. We value any feedback so please contact us if you would like to comment on our services.

Thank you so much to the nice lady I just spoke to on the phone for being so kind! I am completely heartbroken at my loss of my best friend and amazing cat Charlie. The selection of products and caskets are really nice.

Chris Staples - Owner

Have used this facility over many years & have always found them to be professional, helpful & sympathetic. Sadly I have used them on more than a few occasions & have always been very satisfied with their service at a very difficult time. Thank you.

Sue Thomas - Owner

We have visited the crematorium as we feel it is imperative to understand how PCS work. Our pet owners trust us to make the right choice on their behalf so we have to act on our Duty of Care. We are so pleased that they clearly care about the pets and we know that help is on hand from the staff whenever we require it. Working with a larger, countrywide company does not mean that the service element gets less important, in fact, we benefit from a large choice of vessels as well as competent advice and support with veterinary waste which gives us peace of mind knowing that we comply with the law using the PCS’ waste model.

Chris Gray - Owner & Vet, Alder Vets, Guildford, Surrey

We have been using Surrey Pet Crematorium for many years and we naturally wanted to ensure that our service will continue the same way when PCS acquired the business. Consequently, we visited the site last year and were very pleased with everything we found. The PCS procedures had been introduced to Surrey to ensure total traceability of each individual cremation. Their gardens and cemetery are peaceful and beautiful also offering pet owners a burial for their pets and the fact that all communal remains are interred within their own gardens is very reassuring.

Jill - Practice Manager, Tender Paws Vets, London

Last week my sister lost her dog through sickness. A very traumatic time indeed. Thankfully, we discovered PCS and their support, caring and kindness as well as their professionalism and efficiency, ensured that my sisters pain and anxiety were minimilised. This has gone such a long way to help my sister cope with her sad loss. I cannot recommend PCS enough.

Special thanks to Maxine for initial help and advice and to Lesley for being wonderful.

Thank you also to all of the team who helped.

Chas Mcguigan - Owner

Got my dog's ashes back in a beautiful box with a gold nameplate, so comforting r.i.p tiara hunter.

Sandy Kelly - Owner

Unbelievable service touching and very personal thank you for making our grief that little bit less.

Iain Brown - Owner

Yesterday we had the devastating day I have ever experienced I work in a veterinary practice, and deal with bereaving owners daily. However, when the tables turn and someone has to support and help you it is such a blessing to have pcs so close. The staff were professional let us have time alone with our boy before he was cremated.... however devastating the day was it was made easier by the professionalism you guys showed thank you so much from the bottom of our heart. Toto is now in a better place.

Laura McCrorie - Veterinarian

Thank you very much for looking after Misty Blue she was a real character and is very much missed x

Helen Stewart - Owner

Great place, felt at peace with my dog which I had since I was 9.

Lewis Jones - Owner

My little fur baby was cremated here today. The girl who met us in reception was very nice and led us to the memorial room. She said we could take as long as we needed with out little one. The room itself is nice and the book of condolences was available to make tribute. On collection of the ashes the same girl presented us with a lovely little box containing the scatter pouch. Overall we are happy with the service we received. Thanks.

Caroline Campbell - Owner

We went to see out beloved dog today laid in the chapel of rest and was very happy with the service and the lady we spoke to was very caring and helpful.

June Lockwood - Owner